Insurance and Damage

Damage

When damage is detected, a damage report is created and your deposit will be withheld. The damaged item will be taken with the next transport to the headquarters in Breda, where the damage will be assessed. This can sometimes take a while, because we cannot drive especially for it and therefore combine it with other transport. You will then be informed about the damage. Minor damage will be settled with the deposit; for larger amounts, an additional invoice will be sent. Are you insured for damage through travel insurance or a "Outside the Home" insurance? Do not forget to report it to your insurer. If you participated in the Damage Buy-Off Scheme, it will be taken into account during the settlement of the damage in accordance with the applicable conditions.

We use the following guidelines to determine the damage:

General
Lost keys: € 10 per key
For all types of damage listed below, € 10 handling costs are charged.

Roof boxes
Superficial scratches: 10–15% of new value*
Deeper scratches (tactile): 20% of new value*
Holes due to rivet tear-out in lid: 35% of new value*
Cracks, small tears (smaller than a credit card): 50% of new value*
Total loss; holes, large cracks: 70–80% of new value*
Keeping/not returning the wreck: +10% of new value* (pick up within 14 days at headquarters in Breda)

Roof racks / bike racks / ski racks
Parts lost/broken: replacement price on the Topspace webshop

Snow chains
Rusty (not rinsed): 20–70% of new value* (depending on condition)
1 chain lost: 60% of new value of the set
Entire set lost: 80% of new value* of the set
Parts lost: replacement price on the Topspace webshop

Please pay extra attention in parking garages, beach access roads, and toll gates. These cause 80% of all damage.

* New value = Consumer price incl. VAT according to Thule and/or Topspace webshop

Damage Buy-Off

The customer is responsible for the rented items during the rental period. With our damage buy-off scheme, you can limit your risk of paying for damage. An excess of €50 always applies.

Force majeure damage buy-off

You can buy off the risk of damage caused by force majeure. This includes damage caused by severe weather, hail, falling branches, crossing/flying animals, wildfires, or the consequences thereof. Excluded from this scheme are: damage resulting from theft, improper and/or careless use and/or negligence.

Force majeure damage buy-off is calculated based on 0.6% of the new value + 0.02% per day.

All-risk

A complete coverage for damage to the rented item, regardless of the cause.

All-risk damage buy-off is calculated based on 2% of the new value + 0.1% per day.

Value

The damage buy-off value is calculated according to the values below.

Additional explanation of the damage buy-off scheme

• The coverage only applies when there is no other party who has undeniably caused the damage.
• The coverage applies only to the renter.
• The coverage is valid during the agreed rental period.
• The renter must report any damage immediately or within 12 hours after discovery in writing to the rental company.
• In case of damage, the renter must provide all cooperation needed to settle the damage.
• Repairs may not be carried out by third parties without written approval from the rental company. Unauthorized repairs are considered damage.
• The renter must provide valid proof of the damage to the rental company, including sufficient photographic evidence.
• Theft must always be supported by a police report and submission of both keys.
• If the renter’s evidence is insufficient in the opinion of the rental company, additional proof may be requested. If the renter cannot provide this, the claim may be declared invalid.
• Coverage only applies in countries that are full members of the EU plus the United Kingdom, Norway, Liechtenstein, Iceland, and Switzerland (all Schengen area countries).
• An excess of € 50.00 per claim always applies.